Solutions Engineer (AI)

TL;DR

Solutions Engineer (AI): Providing business-driven consulting and technical expertise for AI-powered CX solutions with an accent on pre-sales engineering, solution architecture, and strategic deal support. Focus on bridging the gap between complex technical capabilities and executive-level business requirements to drive revenue growth.

Location: Hybrid (Office-based environment with 20-50% travel required).

Company

hirify.global is a global leader in Customer Experience Automation, building AI-first solutions that redefine how brands interact with their customers.

What you will do

• Consult with prospective and existing customers to identify and address specific business needs.
• Provide business-centric expertise to the sales team to differentiate solutions from competitors.
• Support the full sales cycle, from qualification and pre-sales engineering to solution architecture and post-sale upsell.
• Engage in C-level discussions to establish credibility and influence strategic decision-making.
• Facilitate virtual and live meetings, briefings, and presentations for diverse stakeholders.
• Collaborate cross-functionally to ensure customer responsiveness and strategic alignment.

Requirements

• Native German speaker and fluent in English.
• 3+ years of Solutions Engineering experience in AI or SaaS.
• 2+ years of industry experience in Contact Center or CX space.
• Strong presentation, persuasion, and written communication skills.
• Ability to travel 20-50% for internal meetings and customer sites.
• Bachelor's degree in a technical field or equivalent practical experience.

Culture & Benefits

• Inclusive and diverse work environment focused on empathy and transparency.
• Opportunity to work with a recognized leader in the CCaaS and AI agent space.
• Autonomy to drive meaningful impact within a global, fast-paced organization.
• Collaborative team culture that values innovation and customer obsession.