VP, AI Services (AI)

TL;DR

VP, AI Services (AI/ServiceNow): Executive owner of AI-powered IT Service Management (ITSM) solutions for MSP clients with an accent on P&L accountability and practice scaling. Focus on designing repeatable AI-enabled service offerings, governing ServiceNow AI delivery, and advising C-suite stakeholders.

Location: Remote (Canada)

Company

hirify.global is a global network of top talent and a managed service provider specializing in remote workforce solutions.

What you will do

• Own the vision, strategy, and P&L for the AI Services practice to drive revenue growth and differentiation.
• Develop repeatable AI-enabled ITSM service offerings and delivery frameworks based on ITIL processes.
• Serve as an executive AI advisor to C-suite clients, co-creating AI-driven ITSM roadmaps and ROI models.
• Oversee the architecture and delivery of ServiceNow AI solutions, including Now Assist, Virtual Agent, and GenAI integrations.
• Recruit and lead a high-performing team of AI architects, ServiceNow practitioners, and ITSM consultants.
• Manage strategic partnerships with ServiceNow and other AI/AIOps vendors to enrich the solution portfolio.

Requirements

• Must be based in Canada.
• 10+ years of IT services experience, including 5+ years in senior leadership within an MSP or consulting firm.
• Hands-on expertise with ServiceNow (ITSM Pro, ITOM, Virtual Agent, or Now Assist) at an architect level.
• Deep, applied knowledge of ITIL v4 frameworks (Managing Professional or Strategic Leader certification preferred).
• Proven track record of P&L management and scaling AI-focused professional services for enterprise clients.
• Experience influencing C-suite stakeholders and presenting business cases for AI investments.

Nice to have

• ServiceNow Certified Implementation Specialist (CIS-ITSM) certification.
• Familiarity with LLMs, generative AI APIs (OpenAI, Azure OpenAI, Anthropic), and prompt engineering.
• Experience with AIOps platforms such as Moogsoft, BigPanda, or Dynatrace.
• MBA or advanced degree in Computer Science or Information Systems.

Culture & Benefits

• Fully remote work environment within a global network of top talent.
• Fast-paced culture that encourages innovation and breaking traditional corporate molds.
• Opportunity to lead a high-impact practice at the forefront of AI-driven IT transformation.
• Support structure designed for virtual teams to foster social interaction, innovation, and fun.