Channel Account Manager II (EMEA)

TL;DR

Channel Account Manager II (EMEA): Drive post-sales success across loyalty, renewals, expansion, and customer satisfaction while partnering with customers and third-party reseller partners. Focus on building trusted relationships, increasing SaaS solution adoption, and creating engagement programs that improve retention and measurable customer outcomes.

Location: Remote UK

Salary: £73,800 base with on target earnings at £123,000 plus equity

Company

hirify.global provides fully owned and managed enterprise-grade cybersecurity products designed to support Security Operations Center (SOC) workflows.

What you will do

• Act as a trusted advisor to deliver solutions that increase end-user satisfaction and hirify.global adoption.
• Build and maintain strong relationships with multiple contacts within assigned customer organizations.
• Drive retention, expansion, and satisfaction goals in collaboration with sales and marketing.
• Develop creative customer engagement approaches, including training, education, and empowerment.
• Work externally with both customers and third-party reseller partners to meet shared needs.

Requirements

• Location: Must be based in the UK
• 5+ years of experience in Customer Success, Account Management, or Direct Sales (ideally mid-market and below).
• Strong experience in SaaS, preferably in the cybersecurity industry.
• Experience with HubSpot or similar CRM platforms.
• Ability to work effectively with both customers and partners.
• Strong bias to action and efficient execution.

Culture & Benefits

• 100% remote work environment.
• Home office setup reimbursement (£398) and digital monthly reimbursement (£92).
• Generous personal leave entitlements.
• Pension and access to BetterUp coaching platform.
• Travel to the US 1–2 times per year for company events.

Hiring process

• Application, interview, and pre-employment testing as part of the employee selection process.
• Reasonable accommodations available upon request for the application/interview/testing process.