Client Services Manager (Adtech)

TL;DR

Client Services Manager (Adtech): Managing a portfolio of client accounts and ensuring campaign success with an accent on relationship management and programmatic execution. Focus on optimizing campaign performance against KPIs and collaborating with cross-functional teams to drive client retention.

Location: Hybrid in Copenhagen (requires 3 days in-office presence per week)

Company

Global adtech company powered by Persona Intelligence, enabling brands and agencies to activate persona-based strategies across channels.

What you will do

• Act as the primary point of contact for a client portfolio, building strong and trusted relationships.
• Lead client onboarding, campaign launches, and ongoing account management.
• Set up, manage, and optimize programmatic campaigns to deliver against agreed KPIs.
• Monitor campaign performance, pacing, and account health to proactively address risks.
• Collaborate with Sales, Product, and Engineering teams to support client retention and growth.
• Deliver client training, insights, and comprehensive post-campaign performance reporting.

Requirements

• 1–3 years of experience in client-facing account management or customer success roles.
• Proven understanding of digital advertising and programmatic media.
• Ability to manage multiple campaigns and accounts simultaneously in a fast-paced environment.
• Strong analytical and problem-solving skills to interpret performance data.
• Must be based in Copenhagen to comply with the hybrid work model.
• English proficiency (B2) and knowledge of the Danish market are required.

Nice to have

• Hands-on experience with DSPs/SSPs (e.g., DV360, The Trade Desk, Adform, Xandr).
• Knowledge of 3rd party ad servers (e.g., DCM, Adform) and verification tools (IAS, DoubleVerify, MOAT).
• Experience with tag management systems like Google Tag Manager or Adobe Launch.

Culture & Benefits

• Competitive salary and holiday allowance.
• Hybrid working model with a balance of in-office collaboration and flexibility.
• Access to medical coverage and physical/mental health and wellbeing benefits.
• Inclusive workplace culture that celebrates diversity and authenticity.