Strategic Communications & Knowledge Lead (EdTech)

TL;DR

Strategic Communications & Knowledge Lead (EdTech): Designing the strategic communications architecture and knowledge management systems for a global language learning platform with an accent on organizational transformation and AI-first communication models. Focus on building infrastructure for scalable communications, codifying organizational knowledge, and leading narratives for high-stakes business changes.

Location: Hybrid in London, UK

Company

hirify.global is one of the world's largest AI-powered online communities for language learning and part of the Chegg family.

What you will do

• Design and own the end-to-end strategic communications architecture and information flow across the organization.
• Lead the design and implementation of knowledge management systems to structure and operationalize critical organizational data.
• Develop and lead the strategic narrative for organizational transformation and AI-first workflow adoption.
• Partner with the MD and senior leadership to craft high-stakes communications and board-level briefings.
• Manage the internal communications relationship and narrative alignment with Chegg.
• Define the employee engagement model and oversee internal channel governance and standards.

Requirements

• Significant senior experience in communications, knowledge management, or organizational transformation in high-growth tech or EdTech.
• Must be based in or able to work hybrid in London, UK.
• Proven track record of operating at or near board level.
• Experience in strategic systems thinking and designing governance frameworks.
• Ability to handle highly confidential information with absolute discretion.
• Strong understanding of how AI structurally shifts the communications function and production.

Nice to have

• Experience building AI-enabled workflows.
• Familiarity with modern knowledge management principles and tools.

Culture & Benefits

• Centrally located offices with free breakfast, snacks, and occasional dinner.
• Private Health Insurance scheme.
• Personal training budget for professional growth and skill development.
• Flexible working hours and hybrid work model to support work-life balance.
• Enhanced maternity and paternity leave.
• Active social calendar with team lunches, Friday socials, and quarterly events.

Hiring process

• CV review followed by a brief introductory call.
• Deep-dive interview with the Hiring Manager regarding background and approach.
• Take-home case study to demonstrate practical skills.
• Final interview and task review with team members.