Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing customer relationships and driving product adoption for a service commerce platform with an accent on retention and revenue growth. Focus on software implementation, training clients, and identifying upselling opportunities to maximize customer lifetime value.

Location: Must be based in the United States

Compensation: $60,000 – $72,000 USD per year

Company

A leading service commerce platform providing tailored SaaS solutions to digitally transform the service economy.

What you will do

• Consult with customers to recommend software best practices and drive business value.
• Provide ongoing customer support and training both online and in person.
• Manage renewals and adoption quotas to ensure long-term retention.
• Identify and nurture referable customers and case study candidates.
• Collaborate across departments to optimize the customer experience.

Requirements

• Must be based in the United States.
• Must be eligible to work without sponsorship.
• Experience in technology training and software implementation.
• Proven background in account management and customer support.
• Bachelor's or Associate's degree.
• Ability to travel to corporate headquarters in Denver or other North American offices.

Culture & Benefits

• Flexibility to work remotely, hybrid, or in-office.
• Robust health and wellness package with an annual wellness stipend.
• 401k with up to 4% match and immediate vesting.
• Flexible and generous Time Off (FTO).
• Employee Stock Purchase Program.