Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of approximately 100 accounts to ensure customer satisfaction and maximize platform ROI with an accent on relationship management and churn mitigation. Focus on driving business results through proactive engagement, data-driven health monitoring, and strategic value planning.

Location: Must be based in the US. Preferred ability to work PST/MST hours.

Salary: $71,800 – $115,300 USD

Company

A software platform designed to help home services businesses achieve extraordinary growth.

What you will do

• Manage approximately 100 accounts as the primary point of contact for customers and internal stakeholders.
• Develop and execute value plans to demonstrate ROI and maximize platform utilization.
• Conduct proactive outreach and data analysis to identify and mitigate churn risks.
• Provide product training and guide customers toward successful business outcomes.
• Identify up-selling and cross-selling opportunities to drive gross revenue retention.
• Collaborate with product teams to relay customer feedback for continuous improvement.

Requirements

• 2+ years of experience in customer success, account management, or sales.
• Must be based in the United States.
• Proven ability to manage multiple projects with high attention to detail.
• Strong de-escalation and problem-solving skills.
• Experience in product training and delivering business outcome-driven value.

Nice to have

• Experience with Salesforce, Gainsight, and Tableau.
• Knowledge of hirify.global workflows and best practices.
• Project management certification or experience.

Culture & Benefits

• Holistic health benefits: 100% employer-paid medical, dental, and vision options, including FSA and HSA.
• Financial security: 401k match and comprehensive financial planning tools.
• Family support: Up to $20k in fertility services, parental leave, and adoption reimbursement.
• Work-life balance: Flextime and support for autonomous work.
• Professional growth: Leadership training and ample learning and development opportunities.