Customer Success Manager, Mid-Market

TL;DR

Customer Success Manager (SaaS): Guiding Mid-Market self-care businesses to realize sustained value from the hirify.global platform with an accent on retention, renewals, and identifying growth opportunities. Focus on proactive account health monitoring, building trusted relationships, and advocating for customer needs to inform product improvements.

Location: Remote (USA). Candidates should note benefits such as 401(k) match and US health insurance (dental, medical, vision, life), which are typical for US-based roles.

Salary: $80,000 + $35,000 OTC

Company

hirify.global provides the first and only client experience platform for appointment-based, self-care businesses, designed to empower customers to deliver magical moments.

What you will do

• Own post-onboarding customer relationships for Mid-Market accounts, driving sustained value realization.
• Manage retention outcomes by monitoring account health and executing contract renewals with data-driven judgment.
• Ensure maximum value realization through structured check-ins, business reviews, and account planning.
• Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience.
• Advocate for customers by surfacing feedback, trends, and risks internally to inform product improvements.
• Proactively identify opportunities to boost adoption of hirify.global products through up-selling and cross-selling motions.

Requirements

• 3+ years managing a Mid-Market book of business with demonstrated success in retention, renewals, and relationship management.
• Ability to quickly learn the hirify.global platform and communicate effectively with stakeholders of varying technical depth.
• Strong ownership mindset with business acumen to understand customer goals, identify risk, and prioritize work.
• Clear, empathetic communicator who can deliver direct messages while maintaining trust and long-term relationships.
• Comfortable managing competing priorities, evolving processes, and shifting customer needs under ambiguity.
• Self-starter who embraces change and challenge in an entrepreneurial, fast-paced environment.

Culture & Benefits

• 401(k) match, plus dental, medical, vision, and life insurance.
• Flexible vacation day policy to take breaks as needed.
• Fully remote work with a monthly work-from-home stipend.
• Access to family planning resources and specialized support programs.
• Opportunity for equity to grow with hirify.global.
• hirify.global Bucks Learning and Development program allows employees to explore businesses in the market served.