Senior Specialist, HR Technology (Workday)

TL;DR

Senior Specialist, HR Technology (Workday/ServiceNow): Supporting operational efficiency and employee experiences in HR by managing HR systems and adopting new technologies with an accent on system support, ticket management, and AI-enabled platforms. Focus on solving complex technical issues, optimizing HR workflows, and maintaining data integrity across Core HR and LMS.

Location: Hybrid in Leeds, UK

Company

hirify.global is a Fortune 500 holding company specializing in insurance, reinsurance, specialist advisory, and investment operations globally.

What you will do

• Manage HR technology tasks, ticket triage, and incident resolution using ServiceNow.
• Provide functional and technical support for Workday and Learning Management Systems (LMS).
• Develop and maintain HR system sites, job aids, process documentation, and training content.
• Coordinate data audits, reporting, and UAT/testing for system configurations and mass transactions.
• Guide privileged system users on data accuracy, integrity, and HR compliance.
• Evaluate and pilot emerging HR technologies and propose process simplifications.

Requirements

• Experience with HR systems or HR operations.
• Proven background in customer service or user support.
• Proficiency with ServiceNow or similar incident tracking tools.
• Strong understanding of HR data design, system architecture, and business dependencies.
• Ability to translate technical concepts into business language and document findings.
• Must be based in the UK (Leeds) for a hybrid work arrangement.

Nice to have

• Experience with Agile process delivery.
• Familiarity with common integration tools and connectors (APIs).

Culture & Benefits

• Competitive salary plus annual bonus and comprehensive benefits package.
• 25 days paid holiday plus Bank Holidays, with options to buy/sell leave.
• Private medical, dental cover, life assurance, and travel insurance.
• Company pension scheme and season ticket loan.
• Strong emphasis on continuous learning and career development opportunities.