Lead, Process Excellence (Fintech)

TL;DR

Lead, Process Excellence (Fintech): Driving process excellence, training, and knowledge management across global Shared Services with an accent on operational scaling and localization. Focus on implementing Lean Six Sigma methodologies, architecting knowledge ecosystems, and ensuring global operational readiness for international expansion.

Location: Remote (Netherlands). Visa sponsorship is not available.

Salary: €71,000 - €101,000 per year

Company

Affirm is a fintech company reinventing credit with a "buy now, pay later" model focused on honesty and transparency.

What you will do

• Define and execute global strategy for process excellence, training, and knowledge management.
• Lead enterprise-wide transformation initiatives using Lean Six Sigma and change management.
• Architect the knowledge ecosystem including SOPs, AI-enabled tools, and learning platforms.
• Manage localization strategy to ensure content is culturally and linguistically adapted for global markets.
• Oversee end-to-end design and delivery of training programs for onboarding and product rollouts.
• Analyze metrics and dashboards to continuously optimize workflows and influence leadership decisions.

Requirements

• 6+ years of experience in process excellence, operations enablement, or localization strategy.
• Expertise in Lean Six Sigma, project/program management, and change management.
• Experience with Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools.
• Background in regulated industries, preferably financial services or fintech.
• Must be based in the Netherlands (visa sponsorship is not available).
• Willingness to travel 20–30% to support global sites and vendor partners.

Culture & Benefits

• Comprehensive health care coverage with 100% subsidized premiums for employees and dependents.
• Flexible spending wallets for technology, food, and lifestyle needs.
• Employee Stock Purchase Plan (ESPP) and equity rewards.
• Wellness "Away Days" to recharge and professional learning and development programs.
• Remote-first culture with flexibility to work from anywhere within the country of employment.