Phone Customer Support Specialist (Healthcare)

TL;DR

Phone Customer Support Specialist (Healthcare): Supporting clinics' patients via email and phone for the UK market with an accent on patient care, coordination with medical professionals, and process improvement. Focus on managing complex customer situations, operating across rotating shifts, and ensuring high-quality patient outcomes in a fast-paced digital health environment.

Location: Hybrid (Manila, Philippines). Must be willing to work shifts between 2 PM - 1 AM or 6 PM - 3 AM Manila time.

Company

A global leader in personalized health and wellness, building a preventive healthcare ecosystem through digital clinics like Juniper.

What you will do

• Support patients through various health conditions via email and phone.
• Manage rotating shifts to support different international markets.
• Collaborate remotely with doctors, pharmacies, and delivery partners.
• Identify and suggest improvements for products, processes, and services.

Requirements

• 3+ years of experience in customer care, hospitality, or call centers.
• Strong written and verbal English communication skills for handling UK phone lines.
• Interest or experience in the healthcare and wellness sector.
• Proficiency with computer skills, preferably Mac and Google Suite.
• Availability to work late mid-shift schedules (2 PM - 1 AM or 6 PM - 3 AM Manila time) with no fixed weekends off.

Nice to have

• Prior experience in a healthcare company.
• Background in quality assurance or process assurance.

Culture & Benefits

• Comprehensive health coverage including up to 2 dependents.
• Hybrid work arrangement with wellness budgets and social clubs.
• Paid vacation, sick, and parental leaves, plus 13th-month pay and transport allowance.
• Access to learning budgets, certifications, and global mentorship.
• Strong culture of work-life balance with flexible working hours.