Customer Service Representative (Lawn Care)

TL;DR

Customer Service Representative (Customer Support): Handling inbound calls, chats, and emails to assist customers and providers with app navigation and scheduling with an accent on de-escalation and problem-solving. Focus on managing high contact volumes (300+ weekly) and ensuring seamless user experiences in a fast-paced BPO environment.

Location: Remote (Must be based in the Philippines)

Salary: Php 38,200/month

Company

hirify.global is a platform connecting homeowners with lawn care providers to streamline home maintenance services.

What you will do

• Manage 300+ weekly inbound contacts across calls, callback queues, chats, and emails.
• Guide users through app navigation, payments, and scheduling for both customers and providers.
• Resolve complex service issues using de-escalation and rapport-building techniques.
• Maintain high-quality service standards and ensure strict policy compliance.
• Meet performance expectations within a rotating operational schedule.

Requirements

• Must be based in the Philippines.
• Minimum 1 year of BPO support experience specifically for U.S. customers.
• Excellent English communication skills.
• High school graduate (some college preferred).
• Technical setup: Core i5, 8GB RAM, dual monitors, and a noise-canceling headset.
• Stable Ethernet connection (50mbps download / 25mbps upload) and a backup power source (UPS/generator).

Nice to have

• Experience with Zendesk or other CRM/VoIP software.
• Proficiency with Google Suite.

Culture & Benefits

• Base salary of Php 38,200/month with performance-based incentive pay.
• Full statutory benefits including SSS, PhilHealth, Pag-IBIG, and 13th month pay.
• DOLE-mandated holiday pay and night differentials.
• Fully remote work environment from the comfort of your home.
• Comprehensive training and continuous professional support.