Customer Administration I (eCommerce)

TL;DR

Customer Administration I (eCommerce): Providing worldwide online store support, including billing, order processing, and returns, with an accent on customer satisfaction and technical product guidance. Focus on resolving purchase transactions, managing refunds, and creating knowledge-based content for the webstore.

Location: Manila, Philippines (Hybrid)

Company

hirify.global creates technology and collaborative tools for creators in film, television, news, and music production.

What you will do

• Act as a global liaison providing product information and resolving purchase and post-purchase issues.
• Guide customers through the online store purchase process to meet their specific needs.
• Manage billing, credit card transactions, cancellations, returns, and refunds.
• Create knowledge-based content for the Online Support system.
• Respond to customer queries accurately and timely via web submissions, chat, and phone.
• Collaborate with the Licensing, Registration and Entitlements (LRE) team to maintain support standards.

Requirements

• At least 1 year of proven experience as a Customer Support agent.
• Fluency in English (both written and oral) is mandatory.
• Willingness to work on shifting schedules.
• Above average proficiency in MS Office.
• Strong communication and problem-solving skills.

Nice to have

• Experience in eCommerce online support.
• Experience using helpdesk software and remote support tools.

Culture & Benefits

• Inclusive environment that celebrates diversity.
• Passion-driven culture focused on customer success.
• Collaborative atmosphere with enthusiastic, high-achieving colleagues.