Customer Specialist (Insurance/Healthcare)

TL;DR

Customer Specialist (Insurance/Healthcare): Providing professional support and solutions to customers in the insurance and healthcare sectors with an accent on empathy, active listening, and adherence to process guidelines. Focus on delivering high-quality service in a fast-paced BPO environment while maintaining operational standards.

Location: Must be based in Alabang, Muntinlupa, Philippines (Onsite)

Company

hirify.global is a global leader in intelligent operations and transformation, leveraging Agentic AI and deep domain expertise to serve over 700 clients across diverse industries.

What you will do

• Communicate professionally with customers to resolve inquiries and requests.
• Listen attentively to customer needs and demonstrate empathy during interactions.
• Follow established process guidelines to ensure accurate and timely solutions.
• Work effectively within a team to meet performance targets.
• Maintain high standards of service quality in a fast-paced environment.

Requirements

• Must be willing to work onsite in Alabang, Muntinlupa.
• Must be willing to work on shifting schedules.
• For Insurance accounts: Completed 2 years in college with 1 year BPO experience OR College Graduate with no BPO experience.
• For Healthcare accounts: High School Graduate with at least 1 year BPO experience.
• Graduates of the K-12 curriculum must be Senior High School graduates.

Culture & Benefits

• Free HMO coverage for self and dependents from Day 1.
• Structured career path and internal progression opportunities.
• Skills training and professional development programs.
• Safe and engaging work environment.
• Opportunities to contribute to community initiatives through the hirify.global Cares Foundation.

Hiring process

• Visit the Career Hub in Alabang (Mon-Fri, 9:00 AM - 4:00 PM) with CV and valid IDs.
• Virtual processing available weekdays (10:30 AM - 4:00 PM) via Zoom.