Healthcare Specialist (PHRN)

TL;DR

Healthcare Specialist (PHRN) (Customer Support): Managing inbound and outbound communications with healthcare providers regarding registration, login, and assessment results with an accent on clinical domain knowledge and provider support. Focus on facilitating the assessment process and providing technical assistance for registration and login.

Location: Onsite in Metro Manila, Philippines

Company

hirify.global is an Agentic AI-powered leader in intelligent operations and transformation serving over 700 clients across various industries including Healthcare.

What you will do

• Conduct outbound calls to healthcare providers to explain participation requirements.
• Handle inbound calls to provide assistance with registration and login processes.
• Guide healthcare providers through the completion of assessments.
• Answer inquiries and provide clarity regarding scoring results.

Requirements

• Active PRC License.
• 2 years of Bedside or Clinical experience.
• Excellent communication skills.
• Preferably 6 months of experience in a BPO Healthcare account.

Culture & Benefits

• Free HMO coverage from Day 1, including dependents.
• Structured career path with opportunities for internal progression.
• Paid leaves and annual appraisals.
• Access to skills training opportunities.
• Safe work environment.