Customer Support Agent

TL;DR

Customer Support Agent (Customer Service): Handling multi-channel customer inquiries via phone, chat, and email for a client creating experiential memories with an accent on high-quality communication and problem resolution. Focus on troubleshooting user issues, managing CRM data, and ensuring a seamless customer journey.

Location: Must be available to work 9:00am - 5:00pm AEST; markers suggest Philippines-based candidates (Philippine holidays and HMO benefits).

Company

hirify.global is an outsourcing provider supporting a client that creates unique and fun experiences to bring people together.

What you will do

• Provide exceptional support via inbound and outbound phone calls, chat, and email.
• Troubleshoot and resolve customer issues effectively to ensure high satisfaction.
• Document all interactions and issues accurately within the company CRM.
• Maintain up-to-date knowledge of product information, policies, and procedures.
• Collaborate with internal teams to ensure a seamless customer service experience.

Requirements

• Minimum of 3 years experience in customer support, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Proficiency in CRM systems and customer support software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Consistent availability for the 9:00am - 5:00pm AEST schedule.

Culture & Benefits

• HMO Coverage for eligible locations including up to two dependents.
• Paid leave allowance (1 day per month after eligibility).
• Premium pay on Philippine holidays.
• Full-time stable employment (35+ hours per week).