Patient Services Representative

TL;DR

Patient Services Representative: Managing patient inquiries and billing concerns with an accent on HIPAA compliance and effective communication. Focus on coordinating information between patients, medical personnel, and insurance entities to ensure high-quality service delivery.

Location: Remote (Philippines)

Company

hirify.global is a global software company providing specialized solutions for the utility industry.

What you will do

• Handle incoming and outbound calls regarding patient queries and account concerns.
• Collect outstanding patient balances according to departmental standards.
• Assist third-party entities, such as insurance providers, with account-related inquiries.
• Maintain strict adherence to HIPAA guidelines while safeguarding protected health information.
• Collaborate with administrative staff and medical personnel to meet patient needs.

Requirements

• Must be based in the Philippines.
• Preferably a college graduate or at least 2 years of college education.
• Strong written and verbal communication skills.
• Ability to work effectively with minimal supervision and handle confidential information.
• Proficiency in email and basic mathematical calculations.
• Flexibility with work schedule.

Nice to have

• Degrees or courses related to the medical field.
• At least 1 year of call center experience specifically with medical accounts.

Culture & Benefits

• Fully remote work environment.
• Competitive insurance coverage.
• Lifestyle rewards and additional perks.
• Opportunity to work with a passionate, global team.