Renewal Manager (SaaS)

TL;DR

Renewal Manager (SaaS): Managing the customer renewal process and maximizing revenue retention for an application security platform with an accent on contract negotiation and churn mitigation. Focus on driving value realization, identifying upsell opportunities, and coordinating with Sales and Customer Success teams.

Location: Singapore (Onsite)

Company

Application security pioneer providing SAST, SCA, and DAST solutions to maximize security and quality in DevSecOps.

What you will do

• Own and manage the renewal process for a portfolio of assigned customers.
• Engage customers 120 days prior to renewal to discuss contract terms and value realization.
• Prepare and present renewal quotes and contracts using Salesforce.
• Collaborate with Sales, CSMs, and Sales Engineers to resolve technical or account requirements.
• Identify at-risk renewals and develop strategies to mitigate churn.
• Pursue upsell and cross-sell opportunities during the renewal cycle.

Requirements

• Experience in account management, renewals, or customer success within a SaaS or tech environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.
• Experience with CRM systems, specifically Salesforce.
• Analytical mindset to interpret customer health data and usage metrics.
• Ability to work independently and collaborate across departments.

Nice to have

• Familiarity with renewal tools like Clari.

Culture & Benefits

• Equal opportunity employer promoting diversity, equity, and inclusion.
• Compliance with all applicable laws prohibiting employment discrimination.
• Provision of reasonable accommodations for individuals with disabilities.