Customer Success Lead (AI)

Location: San Francisco, United States; on-site

Base salary: $110,000–$170,000 per year, with potential stock options.

Company

hirify.global provides cloud-based AI models, APIs, and software applications for content moderation, deepfake detection, brand protection, and other enterprise use cases.

What you will do

• Own post-sales relationships with key enterprise customers through regular check-ins and business reviews.
• Define success metrics, KPIs, adoption strategies, and implementation plans with customers.
• Lead onboarding and integrations for Hive’s AI platforms and API solutions.
• Resolve urgent technical support issues and communicate proactively with client stakeholders.
• Represent customer feedback internally to influence product direction and feature development.
• Partner with Sales and Operations to identify expansion opportunities and create customer success playbooks.

Requirements

• Bachelor’s degree in mathematics, engineering, or a related technical field.
• 3+ years of experience in client-facing enterprise account or stakeholder management roles.
• Professional experience in Customer Success, Technical Account Management, or professional services within a SaaS technology company.
• Track record of managing enterprise relationships and driving adoption or renewals.
• Strong technical understanding of APIs, data workflows, and integrations.
• Excellent communication, attention to detail, and ability to manage multiple priorities.

Culture & Benefits

• Work alongside a global organization with offices in San Francisco, Seattle, and Delhi.
• Opportunity to contribute to a fast-growing AI startup.
• Direct impact on company and product development.
• Stock options may be offered in addition to base salary.