Customer Success Lead (AI)

TL;DR

Customer Success Lead (AI): Managing strategic enterprise account relationships and driving long-term growth for cloud-based AI solutions with an accent on API integration and technical issue resolution. Focus on representing the voice of the customer to influence product direction and ensuring measurable business value through proactive adoption strategies.

Location: On-site in San Francisco

Salary: $110,000 - $170,000

Company

A leading provider of cloud-based AI solutions for content understanding and generation, trusted by global organizations and backed by top-tier investors.

What you will do

• Own post-sales relationships with key enterprise customers through continuous communication and business reviews.
• Define and track success metrics, KPIs, and adoption strategies to ensure measurable business value.
• Lead customer onboarding and implementation processes for AI-powered API solutions.
• Resolve urgent technical support tickets and maintain proactive communication with client stakeholders.
• Represent the voice of the customer internally to influence product development and feature roadmaps.
• Collaborate with Sales and Operations to identify expansion opportunities and build internal playbooks.

Requirements

• Bachelor’s degree in mathematics, engineering, or a related technical field.
• 3+ years of experience in a client-facing role managing enterprise accounts.
• Professional experience in Customer Success, Technical Account Management, or professional services within a SaaS company.
• Strong technical acumen with the ability to understand APIs, data workflows, and integrations.
• Proven track record of managing enterprise relationships and driving renewals.
• Excellent verbal and written communication skills with the ability to engage both business and technical audiences.

Culture & Benefits

• Opportunity to contribute to a fast-growing AI startup with a steep learning curve.
• Direct impact on company development and product strategy.
• Competitive compensation package including base salary and stock options.
• Collaborative environment working across Sales, Product, Engineering, and Operations teams.