Customer Success Engineer (AI Infrastructure)

Location: Remote within the United States; USA - New York City

Salary: $150,000–$175,000 estimated annual base salary, plus equity and commission.

Company

hirify.global is a venture-backed startup building AI infrastructure and open-source Kubernetes tenancy platforms for AI cloud providers, AI factories, and enterprise customers.

What you will do

• Own end-to-end customer onboarding, including architecture workshops, platform installation, access setup, integrations, and operational readiness reviews.
• Build and maintain success plans covering business objectives, KPIs, adoption milestones, and renewal timelines.
• Translate platform adoption, Tenant Cluster growth, provisioning efficiency, and developer self-service into measurable business outcomes.
• Lead regular customer check-ins, Quarterly Business Reviews, and Executive Business Reviews.
• Advise platform engineers, DevOps teams, and architects on Kubernetes deployment patterns, RBAC, Tenant Isolation, integrations, and Day 2 operations.
• Own renewal activities, identify expansion opportunities, and communicate customer feedback to Product and Engineering.

Requirements

• Experience in a technical post-sales role such as customer success, technical account management, or professional services.
• Hands-on familiarity with Kubernetes and cloud-native technologies.
• Ability to discuss architecture, RBAC, Tenant Isolation, and cloud infrastructure with technical stakeholders.
• Ability to communicate effectively with both executive buyers and platform engineers.
• Structured, proactive approach to success planning, adoption tracking, risk identification, renewals, and expansion.
• Understanding of renewal and expansion drivers in SaaS or platform businesses.

Nice to have

• Kubernetes certification such as CKA or CKAD.
• Experience with AI/ML infrastructure, GPU compute environments, or internal developer platforms at scale.
• Experience with regulated industries such as financial services, healthcare, or the public sector.
• Contributions to Kubernetes or other open-source projects.
• Experience at a Series B–D startup building a repeatable post-sales motion.

Culture & Benefits

• Remote-first culture with a distributed global team and flexible workplace arrangements.
• Flexible working schedule focused on results rather than fixed daily hours.
• Health, dental, vision, and life insurance for employees and eligible dependents, with benefits varying by country.
• Competitive compensation package including equity and commission.
• Culture centered on ownership, measurable impact, open source, and intentional technical innovation.