Senior Customer Service Representative

TL;DR

Senior Customer Service Representative: Managing end-to-end order processing and customer complaint resolution with an accent on maintaining high service standards and building strong relationships with key accounts. Focus on acting as a primary liaison for sales teams and ensuring operational efficiency within the SAP ERP environment.

Location: Makati, Philippines (Onsite)

Company

hirify.global is a global provider of specialty chemicals and services for water-intensive industries.

What you will do

• Process customer orders accurately and manage the order-to-payment lifecycle.
• Handle and resolve customer complaints in collaboration with internal departments.
• Serve as the primary point of contact for customers via phone and email.
• Support sales account managers by providing visibility into order status and distribution issues.
• Communicate service KPIs and strategy during internal meetings to drive process improvements.
• Assist with departmental tasks and participate in company change initiatives.

Requirements

• Fluent in English (written and verbal).
• Up to 2 years of prior customer service experience or a university degree.
• Experience in order and complaint management.
• Proficiency in Microsoft Office (Excel/Word) and Google Workspace.
• SAP ERP system knowledge is preferred.
• Ability to work flexible hours to cover holiday calendars.

Nice to have

• Fluency in Mandarin, Malay, Bahasa Indonesia, or Bahasa Malaysia.

Culture & Benefits

• Opportunity to work in a dynamic, collaborative team environment.
• Professional development through relevant training courses.
• Active role in company-wide change processes and strategy development.