Customer Support Specialist

TL;DR

Customer Support Specialist (SaaS): Providing technical assistance and platform training to users of a member-management software with an accent on troubleshooting and client relationship management. Focus on resolving complex user issues, collaborating with product teams to address bugs, and ensuring high-quality service delivery.

Location: Must be based in Cebu, Philippines (Hybrid work arrangement).

Company

hirify.global provides cloud-based solutions for purpose-driven organizations, helping nonprofits and associations manage communities, fundraising, and operations.

What you will do

• Build and maintain collaborative relationships with clients through responsive support.
• Troubleshoot and resolve technical issues reported by users.
• Train clients on the effective use of the configurable platform.
• Provide status reporting on support cases to clients.
• Collaborate with the Product Development team to report bugs and improve the platform.

Requirements

• Must have eligibility to work in the Philippines without sponsorship.
• 1-2 years of experience in customer service or technical support.
• Strong technical knowledge of Office 365 (Word, Excel, PowerPoint, Outlook).
• Basic proficiency in HTML and CSS.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.

Nice to have

• Prior experience in a call-center environment.
• Experience supporting software applications.

Culture & Benefits

• Medical, dental, and optical benefits including dependents.
• Flexible planned paid time off and sick leave.
• Company-paid life insurance coverage.
• Hazard pay.
• Inclusive, purpose-driven work environment with a focus on work-life balance.