IT Support Engineer

TL;DR

IT Support Engineer (Desktop Support): Providing professional first-level and desktop support for a diverse, international scientific community with an accent on managing Windows, macOS, and Linux environments. Focus on maintaining IT training environments, deploying software via enterprise tools, and ensuring high-quality user-focused helpdesk service.

Location: Must be based in Heidelberg, Germany

Salary: Starting at €4,580 monthly (after tax, before deductions)

Company

hirify.global is an international, curiosity-driven research organization committed to scientific excellence and an inclusive, diverse work environment.

What you will do

• Provide professional desktop support for macOS, Windows, and Linux systems and mobile devices.
• Manage system and software deployments using enterprise tools like Microsoft SCCM and JAMF Pro.
• Configure and maintain user environments, including accounts, network access, printing, and email services.
• Diagnose and resolve hardware and software issues across supported platforms.
• Deliver a responsive, user-focused helpdesk service with a strong emphasis on customer satisfaction.
• Track, document, and manage support requests in line with IT service management best practices.

Requirements

• At least 2 years of professional experience in an IT support environment.
• Fluency in English is required.
• Hands-on experience managing and supporting Windows, Linux, and macOS systems.
• Familiarity with Microsoft Active Directory, Exchange, and Microsoft 365 services.
• Knowledge of virtualization and VDI technologies such as VMware Horizon.
• Degree in computer science or equivalent practical experience.

Nice to have

• Experience with enterprise software deployment and configuration management tools.
• German language skills.

Culture & Benefits

• Tax-free salary with additional family, child, and non-resident allowances.
• Comprehensive private medical insurance for you and your immediate family.
• 30 days of annual leave plus public holidays.
• Relocation package including installation grant.
• Flexible working arrangements and a supportive, international campus environment.
• Family benefits including kindergarten access and generous parental leave.