Technical Support Specialist L2 (Linux/K8s)

TL;DR

Technical Support Specialist L2 (Linux/K8s): Providing second-level technical support and restoring services for European electricity transmission system operators with an accent on advanced diagnostics across application, middleware, and infrastructure layers. Focus on root-cause analysis, improving observability, and ensuring service recovery within SLA targets.

Location: Hybrid (Germany). Must be based in or relocate to Germany.

Company

hirify.global is a leading Regional Coordination Centre securing the electricity supply for 12 European countries.

What you will do

• Perform advanced troubleshooting using logs, metrics, traces, and database queries to restore service.
• Own complex incidents, conduct deep root-cause analysis, and implement temporary mitigations.
• Contribute to post-incident reviews and implement corrective actions to prevent recurrence.
• Improve monitoring, alerting, and observability tools to reduce noise and enhance stability.
• Support production changes, hotfixes, and configuration updates within CI/CD pipelines.
• Collaborate with DevOps, platform, and architecture teams to ensure production readiness.

Requirements

• Degree in Computer Science, IT, Software Engineering, or equivalent experience.
• 5+ years of experience in SLA-driven service operations or production support environments.
• Proficiency with Linux, networking, and observability tools (Prometheus, Grafana, Datadog/New Relic, ELK).
• Experience with Databases (PostgreSQL/MySQL), REST APIs, Docker, and Kubernetes.
• Software engineering background (Java, Python) and exposure to IaC (Terraform, Ansible).
• English: Very good communication skills (B2+) required.

Culture & Benefits

• Competitive compensation with performance-based bonuses and annual salary reviews.
• Hybrid work model (average 2 days remote / 3 days office) and worldwide 'Workation' for up to 4 weeks a year.
• Financial and practical relocation assistance for international employees moving to Germany.
• Individual personnel development with a dedicated annual training budget.
• Health and wellbeing support including a 24/7 mental health hotline, company doctor, and bike leasing.
• Multicultural environment with team members from over 35 countries.