Customer Success Director (Cybersecurity)

TL;DR

Customer Success Director (Cybersecurity): Managing long-term relationships with Enterprise customers to ensure product adoption and revenue growth with an accent on account strategy, value articulation, and churn prevention. Focus on driving renewals, identifying upsell opportunities, and aligning identity threat protection solutions with customer business drivers.

Location: Remote or Hybrid (Austin, Texas). Must be based in the USA or UK.

Salary: $106,000 – $138,000 (Base)

Company

hirify.global disrupts the criminal underground by transforming recaptured darknet data into automated identity threat protection solutions using advanced analytics and AI.

What you will do

• Build and sustain strategic relationships with Enterprise customers and internal cross-functional teams to maximize success.
• Co-create and execute account plans to track customer opportunities, activities, and projects.
• Drive revenue growth by ensuring usage, renewals, post-sales success, and new product adoption.
• Forecast and achieve revenue goals by identifying upsell opportunities based on customer needs.
• Articulate value propositions through customer presentations to generate excitement and engagement.
• Proactively drive solutions to exceed customer satisfaction and report status to executive leadership.

Requirements

• 10+ years of Customer Success Management experience in a strategic customer-facing role.
• Proven experience in Enterprise Account Management within a SaaS company.
• Must be based in the USA or UK.
• Strong technical aptitude and interest in AI tools (e.g., Claude, ChatGPT).
• BA/BS or undergraduate degree.
• Proficiency with Google and Microsoft business suites.

Nice to have

• Experience with Salesforce, Outreach, and Zendesk.
• Background in Cybersecurity and Account Takeover (ATO) prevention.

Culture & Benefits

• Comprehensive health, vision, and dental insurance with HSA options.
• Retirement savings plans with employer contributions (401k for US employees).
• Employer-paid life, short-term, and long-term disability insurance.
• Generous PTO plan and 14-16 paid holidays per year.
• Flexible and remote-friendly work options alongside an engaging workspace in Austin.