Customer Success Manager (CDP)

TL;DR

Customer Success Manager (CDP): Managing and expanding relationships with high-revenue, global enterprise clients for a customer data platform with an accent on data-driven use cases and platform adoption. Focus on driving retention, identifying expansion opportunities, and collaborating with product teams to influence the roadmap.

Location: On-site in New York, NY (minimum 4 days per week in office)

Salary: $160,000 – $175,000 (Total Compensation)

Company

hirify.global is a global ecommerce leader and AI-first company that helps businesses generate incremental revenue through its AI Brain and ecommerce Network.

What you will do

• Build and maintain trusted relationships with key stakeholders and decision-makers within strategic accounts.
• Develop tailored success plans to drive measurable outcomes, such as reducing customer acquisition costs and increasing retention.
• Provide expert guidance on the mParticle platform to help customers maximize value through use case enablement.
• Collaborate with Solutions, Sales, and Product teams to execute strategic account plans and provide client feedback.
• Track customer health metrics and lead Quarterly Business Reviews (QBRs) to align on future goals.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Solutions Consulting in enterprise SaaS.
• Proven experience supporting high-revenue, large-scale global customers and executive-level communication.
• Ability to translate business strategy into data-driven success plans and platform adoption.
• Strong cross-functional collaboration skills to partner effectively with internal teams.
• AI-first mindset: Use of AI tools and automation to improve efficiency in account planning and operational follow-through.
• Location: Must be based in New York, NY

Culture & Benefits

• Equity grants for every employee.
• Enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit).
• Catered lunch, healthy snacks, and gym membership.
• 4% dollar-for-dollar 401K matching and fully funded premium health insurance.
• Dog-friendly office and extra leave options, including sabbatical leave.