Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Driving adoption and value for an AI-powered code review platform with an accent on the full customer journey from kickoff to renewal and expansion. Focus on building relationships at the CxO level, advocating for customer needs to influence the product roadmap, and maximizing product value through technical expertise.

Location: Hybrid in San Francisco

Salary: $125,000 - $225,000 OTE

Company

hirify.global is an R&D company building Gen AI-driven code reviewers to create a symbiotic partnership between humans and advanced algorithms.

What you will do

• Manage the full customer journey, owning everything from initial kickoff to renewal and expansion opportunities.
• Drive engagement and adoption of the AI-powered code review platform across a book of business.
• Act as a product expert, educating customers on best practices to maximize platform value.
• Advocate for customer needs internally to influence the product roadmap.
• Build and maintain strategic relationships with key business stakeholders and CxO-level executives.
• Develop and present periodic performance and value reviews to customer leadership.

Requirements

• At least 5 years of experience in customer success or account management.
• Must be based in or able to work hybrid in San Francisco.
• Technical competency to engage effectively with software development practitioners.
• Proficiency in sales methodologies such as MEDDPICC, SPICED, or Command of Message.
• English: Business fluency in spoken and written English.
• Ability to travel approximately 25% of the time to meet with customers.

Nice to have

• Experience with code review processes and tools.
• Familiarity with AI, open source technologies, and Git providers (GitHub, GitLab, Bitbucket, Azure DevOps).
• Experience with GTM strategies at early-stage, high-growth, VC-backed startups.
• Knowledge of major cloud providers and cloud-native technologies.
• Familiarity with observability, RCA, and debugging practices.

Culture & Benefits

• Opportunity to work on cutting-edge Gen AI technology with real-world impact.
• Competitive salary, equity, and comprehensive benefits package.
• Collaborative, innovative environment prioritizing collective intelligence.
• Professional development opportunities.
• Fast-paced culture focused on fearless innovation and rapid learning.