Client Success Lead (Fintech)

TL;DR

Client Success Lead (Fintech): Managing and growing strategic partnerships with merchant partners to drive revenue and GMV expansion with an accent on relationship management and commercial contract negotiation. Focus on optimizing product adoption, orchestrating cross-functional teams, and ensuring long-term account health.

Location: Remote (US)

Salary: $110,000 - $187,500 OTE

Company

Affirm is reinventing credit to make it more honest and friendly, providing consumers with flexible buy now, pay later options without hidden fees.

What you will do

• Manage a portfolio of strategic B2B accounts across various industries to foster long-term relationships.
• Drive incremental gross merchandise value (GMV) and revenue through proactive client management strategies.
• Lead contract renewals, pricing updates, and account expansions.
• Analyze merchant performance to recommend product adoption and marketing best practices.
• Orchestrate cross-functional teams across Analytics, Credit, Technical, Marketing, and Product to improve offerings.

Requirements

• 5+ years of B2B client-facing experience, preferably in a high-tech environment.
• Proven experience negotiating and closing commercial contracts such as RFPs and renewals.
• Strong analytical abilities to review merchant performance and report impact to stakeholders.
• Proficiency in using Salesforce and BI tools.
• Must be based in the US; visa sponsorship is not available for this position.

Nice to have

• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce.

Culture & Benefits

• 100% subsidized medical, dental, and vision coverage for employees and their dependents.
• Flexible Spending Wallets with stipends for technology, food, lifestyle, and family forming expenses.
• Competitive vacation and holiday schedules to ensure work-life balance.
• Employee Stock Purchase Plan (ESPP) to purchase company shares at a discount.
• Remote-first culture allowing work from almost anywhere within the country of employment.