Client Success Lead (Fintech)

Location: Remote in the United States

On-Target Earnings: $125,000–$187,500 per year in CA, WA, NY, NJ, and CT; $110,000–$172,500 per year in all other U.S. states.

Company

Affirm provides consumer financing that enables buy-now, pay-later purchases without hidden fees or compounding interest.

What you will do

• Manage a portfolio of merchant accounts and build long-term strategic partnerships.
• Drive revenue and GMV expansion through proactive client management, product adoption, and relationship growth.
• Manage contract renewals, pricing updates, and commercial expansions.
• Analyze merchant performance and recommend programs, marketing practices, and financing optimizations.
• Monitor account health and maximize value for both merchants and Affirm.
• Coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve the merchant offering.

Requirements

• 5+ years of B2B client-facing experience, preferably in a high-tech environment.
• Experience negotiating and closing commercial contracts, including RFPs and renewals.
• Strong customer relationship management and strategic account management skills.
• Experience managing cross-functional projects with strong attention to detail.
• Strong written and verbal communication skills, including proposals, memos, emails, and presentations.
• Excellent analytical skills and familiarity with Salesforce and BI tools.

Nice to have

• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce.

Culture & Benefits

• Remote-first work environment within the country of employment.
• Affirm covers medical, dental, and vision premiums for employees and dependents.
• Flexible spending stipends for technology, food, lifestyle, and family-forming expenses.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan with discounted shares.
• Visa sponsorship is not available for this position.