Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Managing and growing a portfolio of commercial accounts across the Americas with an accent on proactive account expansion and value-based discovery. Focus on driving upsell and cross-sell opportunities, executing strategic account plans, and delivering product demonstrations to executive stakeholders.

Location: Remote (United States)

Salary: $130,000 – $150,000 USD plus commission

Company

Collaborative workflow platform for defense, intelligence, security, and critical infrastructure.

What you will do

• Own and manage a portfolio of commercial customer accounts across the Americas region.
• Proactively identify and drive expansion opportunities, including upsells and cross-sells.
• Develop and execute strategic account plans involving stakeholder mapping and whitespace analysis.
• Lead discovery conversations and deliver tailored product demonstrations to technical and executive audiences.
• Engage with VP- and C-level stakeholders to position the company as a strategic partner.
• Collaborate with Customer Success, Sales Engineering, and Product teams to ensure renewal and expansion success.

Requirements

• 5+ years of experience in Account Management, Customer Success, or quota-carrying SaaS roles.
• Proven track record of driving expansion within existing accounts.
• Strong consultative selling skills and ability to deliver effective product demos.
• Confidence and credibility engaging with VP- and C-level stakeholders.
• Proficiency with Salesforce and structured account planning.
• Must be based in the United States.

Nice to have

• Experience supporting commercial or mid-market customers.
• Familiarity with DevOps, incident response, cybersecurity, or open-source software.
• Experience navigating complex buying processes involving IT, security, and procurement.

Culture & Benefits

• Remote-first work environment.
• Open-source company culture.
• Market-based compensation approach.
• Committed to diversity, equity, and inclusion as an EEO Employer.