Account Manager, Commercial (SaaS)

TL;DR

Account Manager, Commercial (SaaS): Managing a portfolio of growth customers to maximize value and drive revenue through renewals and upsells with an accent on multi-channel consumer engagement and marketing automation. Focus on analyzing product usage to identify growth opportunities and coordinating cross-functional resources to drive feature adoption.

Location: San Francisco. Hybrid or Remote options available for candidates based in the United States.

Salary: $68,100 – $94,600 (Base), $136,200 – $189,100 (OTE) per year

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver personalized 1:1 experiences using hirify.globalAI.

What you will do

• Own the commercial relationship for a portfolio of growth customers to achieve upsell and renewal targets.
• Proactively analyze customer product usage to identify and execute growth opportunities.
• Collaborate with Success, Sales, Product, Legal, and Marketing teams to drive customer value.
• Maintain deep expertise in product features and industry trends in consumer engagement.
• Communicate customer feedback to the product team to influence the development roadmap.
• Coordinate with Account Executives to transition clients from onboarding to ongoing service usage.

Requirements

• 3+ years of experience renewing and expanding SaaS contracts with typical deal sizes between $25k and $500k/year.
• Must be based in the United States.
• Proven ability to navigate organizations and identify decision-makers within the SMB customer segment.
• Experience with Salesforce.com CRM or similar pipeline management tools.
• Excellent verbal, written, and presentation skills.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint).

Nice to have

• Background in SaaS sales specifically for Mobile or Marketing Technology.
• Experience selling email, analytics, CRM, or content marketing solutions.

Culture & Benefits

• Comprehensive medical, dental, vision, life, and disability benefit plans.
• Competitive compensation including equity grants of restricted stock (RSUs).
• Flexible paid time off and retirement/Employee Stock Purchase Plans.
• Professional development with a yearly learning stipend and formal career pathing.
• Family services including fertility benefits and equal paid parental leave.
• Inclusive community with Employee Resource Groups and annual company-wide Volunteer Week.