Manager, Calendar Operations (Legal Services)

TL;DR

Manager, Calendar Operations (Legal Services): Designing and optimizing staffing frameworks and scheduling models for court reporting operations with an accent on people management and workflow efficiency. Focus on building scalable operational processes, managing vendor relationships, and leveraging data to improve transcript delivery and response times.

Location: Remote (United States)

Salary: $87,500–$135,000

Company

hirify.global is a modern legal services organization leveraging technology to revolutionize the court reporting industry.

What you will do

• Lead, coach, and develop Calendar Assistants and Court Reporter Relations Associates.
• Design and optimize staffing frameworks and scheduling models to scale with volume.
• Audit existing workflows to identify gaps and drive process consolidation.
• Track and own key operational metrics, including transcript delivery rates and reporter compliance.
• Serve as the primary escalation point for complex client and reporter situations.

Requirements

• Must be based in the United States.
• 5+ years of professional experience in a high-touch service environment.
• 2+ years of people management experience with a track record of handling difficult conversations.
• Proven ability to build and optimize operational processes.

Nice to have

• Experience with deposition scheduling or transcript logistics.
• Experience in vendor management.

Culture & Benefits

• Remote-first culture with flexible PTO and home office setup.
• Equity through stock options.
• Premium Medical, Dental, and Vision coverage, with some plans 100% covered by the company.
• Wellness benefits and a culture that supports work-life balance.