Senior Strategic Account Executive (SaaS)

TL;DR

Senior Strategic Account Executive (SaaS): Leading total account relationships with enterprise customers to drive the Twilio Platform Vision with an accent on multi-product selling and consultative sales for large-scale global businesses. Focus on driving revenue growth, executing analytical account strategies, and becoming a strategic partner for Retail customers.

Location: Remote (US). Not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC

Salary: $158,632 - $220,320

Company

Twilio shapes the future of communications by empowering businesses and developers to craft personalized customer experiences through a remote-first culture.

What you will do

• Manage and expand major Retail customer accounts across the entire Twilio platform.
• Execute account strategies to deliver strong revenue, gross margin, and gross profit.
• Partner with Specialist Sales and Product Management to drive solution adoption.
• Run disciplined forecasts and manage a pipeline using Salesforce.
• Lead consultative sales cycles through deep discovery and customer advocacy.
• Act as a subject matter expert on industry updates for the GTM organization.

Requirements

• 10 years of sales experience, including at least 5 years in major or strategic account sales.
• Expertise in managing quantitative and highly analytical products.
• Track record of delivering profitable revenue for large-scale enterprise customers.
• Experience managing business forecasts and financial models.
• Must be based in the US (excluding specific restricted states).
• Excellent verbal and written communication skills.

Nice to have

• Experience with CPaaS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise in DevOps, Fintech, security, or investment banking.
• Software, SaaS, or PaaS selling experience.
• Familiarity with commerce platforms or two-sided marketplaces.

Culture & Benefits

• Remote-first work culture focused on global inclusion and connection.
• Comprehensive healthcare insurance and 401(k) retirement program.
• Generous paid sick time, personal time off, and parental leave.
• Wellness leave and other location-specific perks.
• Eligibility to participate in the company's equity plan.