Director, Commercial Technology & CRM (Medtech)

TL;DR

Director, Commercial Technology & CRM (Medtech): Leading strategic and operational initiatives for the commercial organization with an accent on Salesforce architecture and commercial enablement technology. Focus on designing a scalable technology ecosystem, implementing Master Data Management, and optimizing sales force effectiveness.

Location: Must be based in the US. Strong preference for candidates in the San Francisco Bay Area or West Coast.

Salary: $200,000 - $250,000 USD

Company

A leading precision medicine solutions company focused on the discovery and commercialization of healthcare solutions for transplant patients and caregivers.

What you will do

• Serve as the business owner of Salesforce and lead the design of a fully integrated commercial technology stack to enable field sales and marketing.
• Develop and execute a multi-year systems roadmap for Commercial Operations aligned with corporate growth strategy.
• Design and implement a robust Master Data Management (MDM) and data governance program.
• Build and manage a high-performing Sales Ops Systems team, including admins and analysts.
• Develop tools and dashboards for real-time performance tracking and KPI monitoring.
• Collaborate with Marketing, Service, Finance, and IT to align system capabilities with business needs.

Requirements

• Bachelor's Degree.
• 12+ years of experience in Sales Operations or Commercial Systems, with at least 5 years in leadership roles.
• Deep expertise in Salesforce platform strategy, architecture, and administration.
• Strong understanding of transplant medicine, diagnostic workflows, and healthcare provider dynamics.
• Must be based in the US (West Coast preferred).

Nice to have

• Experience in post-transplant diagnostics or related therapeutic areas.
• Certification in Salesforce Administration or Lean Six Sigma.
• Background in change management or process reengineering.

Culture & Benefits

• Competitive base salary, incentive compensation, and Employee Stock Purchase Plan.
• Comprehensive health and welfare benefits, including a gym reimbursement program.
• 401(k) savings plan match.
• Living Donor Employee Recovery Policy providing up to 30 days of paid leave annually.
• Pre-tax commuter benefits.