Client Success Director (Medtech)

TL;DR

Client Success Director (Medtech): Managing client relationships and driving strategic outcomes for a healthcare SaaS platform with an accent on medication therapy management and clinical intervention. Focus on leading cross-functional projects, ensuring 100% client referenceability, and scaling operational success metrics.

Location: Must live in and be eligible to work in the United States. This role is remote, but requires on-site meetings multiple times per year.

Salary: $160,000–$180,000/year

Company

hirify.global is a rapidly growing healthcare technology company using AI and data science to optimize medication management and improve patient outcomes.

What you will do

• Serve as the primary point of contact for clients throughout the entire life cycle from implementation to maintenance.
• Define and track client-specific KPIs to ensure deliverables meet or exceed expectations.
• Build deep knowledge of client needs to match them with platform capabilities and identify expansion opportunities.
• Represent the voice of the client to internal Product, Engineering, and Delivery teams.
• Generate case studies and white papers to build brand awareness.
• Collaborate on strategic goal setting to support the company's vision as a leader in medication optimization.

Requirements

• Must live in and be eligible to work in the United States.
• 5+ years of experience in account management, client success, or consulting within the healthcare industry.
• Strong ability to lead projects from strategy development through execution and closure.
• Excellent written and verbal communication skills with the ability to translate complex concepts.
• Undergraduate degree required; strong preference for healthcare or pharmacy background (e.g., pharmacist, nurse).
• Ability to travel up to 30% for on-site meetings and client engagements.

Nice to have

• Doctor of Pharmacy (PharmD) degree.
• Experience with health plans.
• Familiarity with JIRA and HubSpot.
• Knowledge of CMS quality measures and comprehensive medication management.

Culture & Benefits

• Mission-driven environment focused on saving lives and improving health outcomes.
• Opportunity to work with a collaborative team of clinicians, engineers, and entrepreneurs.
• Dynamic role in a fast-growing company ranked on the Inc. 5000 list.
• Commitment to a diverse and inclusive workplace.
• Focus on innovation and over-delivering for clients.