IT Support Technician

TL;DR

IT Support Technician: Providing front-line technical support and managing IT operations for a growing SaaS organization with an accent on hardware/software troubleshooting and user access management. Focus on maintaining system connectivity, configuring devices, and ensuring compliance within a collaborative, fast-paced environment.

Location: Hybrid (Denver, Colorado, US)

Salary: $55,244–$69,056 annually

Company

hirify.global provides secure, intuitive HR technology designed to bring efficiency and humanity to complex workplace moments.

What you will do

• Provide day-to-day technical support for hardware, software, and network issues.
• Troubleshoot, diagnose, and resolve IT incidents, escalating complex issues as needed.
• Configure and deploy computers, mobile devices, and peripherals.
• Manage user access, including account creation, permissions, and password resets.
• Maintain IT inventory, including hardware and software licenses.
• Document incidents and processes to support continuous improvement.

Requirements

• 1–3 years of experience in IT support or help desk roles.
• Proficiency with Windows and macOS environments.
• Basic networking knowledge including Wi-Fi, VPN, and printers.
• Experience with IT ticketing systems and MDM tools.
• Strong problem-solving and customer service skills.
• Must be based in or able to work in the Denver, Colorado area for hybrid requirements.

Nice to have

• CompTIA A+ certification.
• Network+ certification.
• Microsoft certifications.
• Experience in a SaaS or technology company environment.

Culture & Benefits

• Remote-first and results-driven work environment.
• Comprehensive benefits package including performance-based bonuses and equity.
• Flexible time off, paid holidays, and flexible leave programs.
• Access to learning resources and leadership development programs.
• Inclusive culture focused on collaboration and professional growth.