Solution Consultant (AI/CX)

TL;DR

Solution Consultant (AI/CX): Partnering with Sales and enterprise clients to design innovative AI-driven customer experience strategies and scalable cloud architectures with an accent on business outcomes and ROI. Focus on delivering engaging technical demonstrations, leading discovery sessions, and acting as a trusted advisor throughout the sales cycle.

Location: Mexico City, Mexico

Company

hirify.global is a global leader in AI-powered experience orchestration, helping over 8,000 organizations improve customer and employee loyalty through its cloud-based platform.

What you will do

• Partner with Sales to design AI-driven CX strategies and solutions for customers across Mexico.
• Lead discovery conversations focused on business outcomes, customer journeys, and experience opportunities.
• Deliver engaging demos and presentations tailored to both technical and business stakeholders.
• Design scalable architectures including CCaaS, AI capabilities, APIs, and integrations.
• Identify and articulate AI use cases across the customer journey, including self-service and agent assist.
• Support RFx processes and build business cases tied to ROI and operational efficiency.

Requirements

• Experience in pre-sales, solution consulting, or solution architecture.
• Understanding of Customer Experience (CX), CCaaS, or customer journey orchestration.
• Exposure to AI in CX such as bots, agent assist, or GenAI.
• Knowledge of cloud technologies, APIs, and integrations.
• English proficiency: Intermediate to advanced required.
• Ability to engage effectively with enterprise customers and senior stakeholders.

Nice to have

• Experience in the Mexican market or with diverse client segments.

Culture & Benefits

• Opportunity to work with a global team of over 6,000 employees.
• Independence to take ownership of work and make a significant impact.
• Competitive benefits and perks typical of large technology companies.
• Commitment to fairness, diversity, and equal opportunity in the workplace.