Senior Technical Account Manager (SaaS)

TL;DR

Senior Technical Account Manager (SaaS/DaaS): Managing end-to-end B2B partner relationships for data and content solutions with an accent on API integration, technical troubleshooting, and strategic account growth. Focus on scaling DaaS operations, driving revenue through upsells, and collaborating cross-functionally to translate customer insights into product roadmaps.

Location: Must be based in the United States (Remote or Hybrid in Needham, MA or New York).

Salary: $95,000–$115,000

Company

hirify.global is a global travel platform connecting audiences with partners through rich content, travel guidance, and two-sided marketplaces.

What you will do

• Own the post-sale lifecycle for licensed data and content partners, including technical onboarding and API integration.
• Provide hands-on technical support, including API QA and troubleshooting complex data product implementations.
• Partner with Business Development to achieve revenue targets and identify upsell/cross-sell opportunities.
• Design and operationalize repeatable playbooks and reporting frameworks to scale account management.
• Collaborate with Product and Engineering teams to resolve technical roadblocks and influence the product roadmap.
• Build deep relationships with technical and commercial stakeholders to ensure flawless API performance.

Requirements

• 6–8 years of experience in technical account management, specifically with SaaS and DaaS products.
• Must be based in the United States.
• Strong technical proficiency with RESTful APIs, JSON, XML, and authentication standards (OAuth, SAML/SSO).
• Proven background in data analytics and reporting using SQL, BI platforms like Tableau, and CRM tools like Salesforce.
• Demonstrated ability to use AI tools to improve efficiency and decision-making.
• Excellent communication skills with the ability to translate complex technical concepts for non-technical stakeholders.

Culture & Benefits

• Competitive compensation with base salary and annual bonuses.
• Remote-friendly work environment with flexible scheduling and trust-based culture.
• Annual lifestyle benefit for travel or wellness.
• Tuition assistance for professional development.
• Comprehensive health benefits and employee assistance programs.
• Donation matching and generous employee referral scheme.