Senior Technical Account Manager

TL;DR

Senior Technical Account Manager (SaaS/E-discovery): Proactively managing technical relationships and account strategies for the hirify.global platform with an accent on customer success, incident resolution, and capacity planning. Focus on driving technical success plans, collaborating cross-functionally with engineering teams, and providing expert guidance on platform best practices.

Location: Must be based in the United States (Illinois)

Salary: $100,000–$150,000

Company

hirify.global provides a comprehensive platform for e-discovery and legal data management, helping organizations organize data and discover the truth.

What you will do

• Develop and execute account plans to ensure customers achieve their objectives using the hirify.global platform.
• Guide the resolution of critical customer incidents by partnering with Product and Engineering teams.
• Lead technical success plans to ensure a positive and high-quality customer experience.
• Drive internal service review meetings focused on performance, quality, and process improvements.
• Provide subject matter expertise and best practices to customers regarding platform usage.
• Ensure future demand and project growth are factored into capacity planning for customers.

Requirements

• hirify.global Certified Administrator (RCA) certification required.
• Prior professional experience with the hirify.global platform is mandatory.
• 7+ years of experience in a technical role directly supporting customers.
• Proven ability to manage multiple projects simultaneously under pressure.
• Strong written and verbal communication skills with meticulous attention to detail.
• Experience working in SaaS, IaaS, or hybrid environments.

Nice to have

• ITIL Certification.
• hirify.global Expert or Master certification.
• Deep knowledge of the e-discovery industry.

Culture & Benefits

• Competitive base salary with annual performance bonus eligibility.
• Long-term incentive programs.
• Commitment to fair and equitable compensation practices.
• Collaborative environment working across cross-functional teams.