Customer Success Manager (Germany)

TL;DR

Customer Success Manager (Germany): Delivering an excellent experience to brokers and policyholders in the DACH region with an accent on product education, platform guidance, and administrative support. Focus on resolving complex customer needs in a regulated insurance environment and collaborating cross-functionally to improve workflows.

Location: Must be based in Germany

Company

hirify.global is an active insurance provider that combines comprehensive coverage with innovative cybersecurity tools to help businesses mitigate digital risk.

What you will do

• Respond to inbound inquiries from prospective and current customers via live chat, email, and phone.
• Partner with sales, security, insurance, and claims teams to ensure high-quality support.
• Educate customers on the online quoting platform and cybersecurity tools.
• Act as the primary point of contact for routing and resolving customer issues.
• Identify recurring customer pain points to drive improvements in processes and product experience.
• Provide professional support within a regulated insurance environment.

Requirements

• Must be fluent in English and German (oral and written).
• Must be based in Germany.
• 1+ year of experience in customer success, insurance, broking, or underwriting.
• Proven track record working with the German or broader European commercial insurance market.
• Strong communication skills with the ability to explain complex products clearly.
• Highly resourceful and comfortable working in a dynamic, scaling business.

Nice to have

• Familiarity with local commercial insurance ecosystems.
• Cybersecurity or cyber insurance knowledge.
• Experience supporting customers across multiple countries or regulatory environments.

Culture & Benefits

• 100% public healthcare coverage.
• 30+ paid holidays.
• Annual home office stipend.
• Statutory pension.
• Mental and physical health wellness programs.
• Remote-first culture with opportunities for advancement.