Customer Success Associate (Manufacturing)

TL;DR

Customer Success Associate (Manufacturing): Managing post-sales experiences and product adoption for manufacturing clients across EMEA with an accent on renewals, churn mitigation, and customer growth. Focus on optimizing account health, analyzing usage data, and utilizing AI tools to enhance operational efficiency.

Location: Remote (Germany). Working hours are 08:00 to 17:00 CET.

Company

hirify.global empowers manufacturing businesses with AI-forward CPQ, PLM, and design solutions to accelerate the journey from idea to cash.

What you will do

• Drive post-sales experience for assigned accounts, focusing on product adoption, retention, and growth.
• Manage a high-volume portfolio of accounts and maintain accurate records in Salesforce.
• Coordinate renewal proposals to ensure price increase targets and retention goals are met.
• Monitor account health to proactively identify and mitigate churn risks.
• Analyze customer usage data to identify upsell or cross-sell opportunities.
• Utilize AI and automation tools to improve workflow quality and business outcomes.

Requirements

• 1–2 years of experience in Customer Success, Account Management, or a customer-facing role.
• Fluency in German and English, both written and spoken.
• Proven experience managing renewal and negotiation conversations.
• Proficiency with CRM tools (Salesforce preferred) and Microsoft Office 365.
• Bachelor’s degree or equivalent professional experience.

Nice to have

• 1+ year of experience in Technology, SaaS, or software-related roles.
• Familiarity with the manufacturing technology industry.
• Knowledge of PLM, CPQ, or CAD solutions.
• Analytical mindset for interpreting customer usage data.

Culture & Benefits

• AI-forward mindset using technology as a catalyst for business outcomes.
• Remote work arrangement based in Germany.
• Opportunity to work with a massive global customer base of over 16,000 clients.

Hiring process

• Application includes a mandatory 30-minute online pre-employment assessment.