Customer Success Partner

TL;DR

Customer Success Partner (B2B/Automotive): Managing a portfolio of enterprise-level customers to ensure product adoption, retention, and growth with an accent on strategic partnership and data-driven insights. Focus on building deep stakeholder relationships, executing renewal roadmaps, and driving measurable customer outcomes through proactive engagement.

Location: Remote (Europe)

Company

hirify.global provides proprietary data, advanced analytics, and deep industry expertise to power auto-related decision-making.

What you will do

• Serve as the primary strategic advisor for an assigned portfolio of customers.
• Conduct Quarterly and Executive Business Reviews to track ROI and performance.
• Monitor usage metrics and health scores to proactively identify risks and growth opportunities.
• Develop and execute renewal and expansion plans in collaboration with Sales.
• Represent the Voice of the Customer internally to drive product and process improvements.
• Maintain accurate customer records and success plans within Salesforce.

Requirements

• Fluent English and German language skills required.
• Proven experience in Customer Success, Account Management, or Customer Partnership roles.
• Strong commercial acumen with experience in B2B environments.
• Analytical mindset capable of interpreting usage data, NPS, and health scores.
• Ability to influence cross-functional teams and navigate complex stakeholder environments.
• Experience with subscription-based data products is highly desirable.

Culture & Benefits

• Opportunity to work in a global corporation with a diverse workforce.
• Collaborative environment focused on innovation and data-driven decision-making.
• Commitment to professional growth and team enablement.
• Supportive culture that values trust and measurable results.