Customer Success Manager (German Speaker)

TL;DR

Customer Success Manager (German Speaker): Driving value and product adoption for a large customer base in the DACH region with an accent on 1:many communication strategies and digital engagement. Focus on mitigating churn, managing escalations, and refining scaled customer success programs to ensure long-term retention and growth.

Location: Must be based in Hungary with legal authorization to work in the jurisdiction

Company

hirify.global is a global leader in next-generation cybersecurity, providing comprehensive protection for businesses of all sizes.

What you will do

• Drive product adoption through 1:1 and 1:many channels including video calls, email, and webinars.
• Support customers across all lifecycle stages to ensure long-term success and renewal.
• Proactively mitigate risk and identify expansion opportunities within the customer base.
• Own and resolve customer escalations by collaborating with internal Sales, Product, and CS teams.
• Monitor customer health indicators to prioritize engagement and intervention.
• Contribute to the refinement of the scaled customer success strategy and program iteration.

Requirements

• Fluent written and spoken German and English required
• Must have legal authorization to work in Hungary without employer sponsorship
• 2+ years of experience in customer success, support, or sales roles.
• Strong ability to build business relationships and manage high-volume daily tasks.
• Experience with recurring revenue models and renewal processes.
• Proven ability to create compelling customer-facing materials.

Culture & Benefits

• Remote-first organizational culture.
• Opportunity to shape and influence global customer success strategies.
• Collaborative environment working across cross-functional teams.
• Focus on professional impact and customer retention.