Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Helping customers gain maximum value from security solutions and build strong partnerships with an accent on onboarding, adoption, risk reduction, and advocacy. Focus on managing enterprise clients, ensuring their security goals align with solution capabilities, and driving business outcomes.

Location: Australia, Canberra

Company

hirify.global is a global company redefining the future of cybersecurity with a comprehensive, open, and native cybersecurity platform.

What you will do

• Act as a trusted advisor and advocate for assigned customers, ensuring their security goals align with hirify.global solution capabilities.
• Build and sustain strong, long-term relationships with C-level executives, IT leaders, and security operations teams.
• Lead end-to-end customer onboarding by coordinating with technical teams to ensure smooth deployment and configuration of cybersecurity products.
• Develop and implement adoption plans to ensure customers effectively utilize all key features of the solution.
• Proactively recognize early warning signs of risk, such as low adoption, performance problems, or customer dissatisfaction.
• Collaborate closely with Sales, Product Management, Engineering, and Support to ensure customer feedback loops are closed.

Requirements

• 5 to 10 years of experience in Customer Success, Account Management, or Technical Consulting roles.
• Strong background in cybersecurity, including expertise with EDR/XDR, SIEM, DLP, NDR, and cloud security solutions.
• Current AGSVA clearance NV1 or NV2 required.
• Deep understanding of enterprise security operations, compliance standards (ISO 27001, SOC 2, GDPR, etc.), and incident management workflows.
• Proven experience managing enterprise clients with complex technical environments.
• Exceptional communication, stakeholder management, and presentation abilities.

Culture & Benefits

• Work with a world-class cybersecurity platform that’s redefining enterprise protection.
• Be part of a customer-focused culture where your insights directly shape product direction.
• Work with specialists in threat detection, AI-powered security analytics, and zero-trust architectures.
• Competitive compensation, ongoing learning opportunities, and a path for global growth.
• Offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
• Prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.