Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Driving product adoption and customer outcomes for a large EMEA customer base using a tech-touch approach with an accent on 1:many communication and strategic engagement. Focus on mitigating churn risk, scaling onboarding processes, and facilitating complex customer escalations.

Location: Remote (Must have legal authorization to work in Romania or Hungary without sponsorship)

Company

hirify.global is a global leader in cybersecurity as a service, providing advanced security solutions for organizations.

What you will do

• Drive product adoption and customer outcomes via 1:1 and 1:many channels, including webinars and emails.
• Manage digital touch points throughout the customer lifecycle to ensure time-to-value.
• Proactively engage customers to mitigate risk, promote renewals, and identify expansion opportunities.
• Own and resolve customer escalations, triaging inquiries to the correct internal teams.
• Collaborate cross-functionally with Sales, Product, and Renewals departments.
• Monitor customer health indicators to identify risk signals and engagement opportunities.

Requirements

• 2+ years of experience in customer success roles.
• Fluent written and spoken Italian or Spanish.
• Fluent English (C1+).
• Legal authorization to work in Romania or Hungary.
• Proven ability to create compelling customer materials to drive business objectives.
• Experience with recurring revenue sales models and renewal processes.

Culture & Benefits

• Remote-first organizational structure.
• Focus on a proactive and motivated work environment.
• Opportunity to shape and refine scaled customer success strategies.