Clinical Success Manager

TL;DR

Clinical Success Manager (Customer Success): Own end-to-end relationships for DSO accounts post-implementation and drive clinical product adoption with an accent on clinical workflow alignment, education/enablement, and proactive issue escalation. Focus on analyzing client usage data, defining clinical success metrics, and translating clinical feedback into actionable input for Product, Engineering, and Go-to-Market teams.

Company

hirify.global builds an AI-powered dentistry solution used by dental clinicians to improve diagnosis speed, operational efficiency, and patient understanding.

What you will do

• Own the end-to-end client relationship for a portfolio of DSO accounts as the primary post-implementation point of contact.
• Develop relationships with clinical and executive stakeholders to understand workflows, goals, and success metrics.
• Drive product adoption through consultative guidance rooted in clinical workflow expertise, including defining adoption milestones and intervening when engagement lags.
• Analyze client usage data to identify trends and gaps, then share actionable opportunities for deeper engagement.
• Design and deliver clinical training programs and scalable educational assets (guides, webinars, playbooks, case studies) for dental teams and internal stakeholders.
• Escalate issues professionally and translate client feedback into actionable input for Product, Engineering, and Go-to-Market teams.

Requirements

• Dental degree (DDS, DMD, RDH, or equivalent) plus business or industry experience (e.g., MBA, consulting, customer success, or leadership in dental organizations).
• 5+ years of experience in dentistry, healthcare consulting, customer success, or product adoption roles (ideally in health tech, SaaS, or AI).
• Proven ability to educate and influence clinical teams and engage executives on business outcomes.
• Excellent communication skills to bridge technical, clinical, and business perspectives.
• Strong organization and ability to partner across multiple accounts and teams.
• Authorization to work in the United States (E-Verify participation).

Culture & Benefits

• Hybrid role with location options in NYC/Boston/Remote.
• Base salary range: $100,000–$120,000, plus equity.
• Unlimited PTO.
• 100% company-paid dental and vision coverage; generous medical contributions.
• Opportunity to work on AI used every day.