Associate Client Success Director (Healthcare)

Location: United States — Remote; U.S. residents only, with work performed within the United States

Salary: $86,000–$239,500 annualized base pay, with potential additional incentives, bonuses, and benefits.

Company

IQVIA and Cedar Gate Technologies provide healthcare intelligence, analytics, care, payment, and value-based care technology for payers, providers, employers, and service administrators.

What you will do

• Act as the primary point of contact, trusted advisor, and internal client advocate for complex enterprise accounts using multiple product lines.
• Lead cross-functional account teams and facilitate executive-level meetings focused on client goals, needs, and expansion opportunities.
• Drive product utilization through client training, technical expertise, and alignment with business objectives.
• Develop and execute client success plans, track success metrics, mitigate risks, and document value stories.
• Represent client needs in product roadmap and service delivery decisions while sharing best practices across the organization.
• Coach client success professionals and support sales activities, including RFP/RFI responses and prospect calls.

Requirements

• Bachelor’s degree in a related field; a master’s degree is preferred.
• At least 8 years of healthcare industry experience with providers, health plans, brokers, medical management companies, or healthcare data analytics providers.
• Experience in client success or client relationship management.
• Ability to present company, product, and technology information to broad audiences, with strong analytical and problem-solving skills.
• Basic understanding of healthcare claims and EMR data, plus experience with value-based care reimbursement models such as MSSP, ACO Reach, capitation, or bundled payments.
• Availability to travel up to 25% of the time; must reside in the United States.

Culture & Benefits

• Collaborative and innovative working environment focused on teamwork.
• Ongoing training and opportunities to develop professional skills.
• Health, welfare, and other employee benefits.
• Potential incentive plans, bonuses, and additional compensation depending on the position.