Client Success Director (Healthcare SaaS)

Location: Work from anywhere; approximately 5–10% travel to client locations required. The posting header lists the United States.

Company

hirify.global builds data platforms that help health plans create trusted healthcare data foundations and support better care and cost decisions, including GenAI-enabled workflows.

What you will do

• Own client outcomes, including retention, satisfaction, measurable business value, and portfolio P&L health.
• Build trusted relationships with C-suite and VP-level healthcare stakeholders and act as a strategic advisor.
• Identify expansion opportunities and partner with Sales to grow client accounts.
• Anticipate commercial and delivery risks, drive resolution, and own client escalations end to end.
• Mobilize Client Data Engineering, Product, PMO, Analytics, and Client Requirements teams through influence rather than direct authority.
• Translate client feedback, business context, and market needs into actionable insight for internal teams.

Requirements

• At least 10 years of experience in senior, client-facing roles across SaaS, professional services, or healthcare technology.
• Demonstrated ownership of a portfolio or P&L, including retention, expansion, profitability, and client satisfaction.
• Executive presence and strong communication skills with C-suite and VP-level stakeholders.
• Experience leading through influence in complex, matrixed environments.
• Strong financial acumen, data-driven decision-making, and commercial and delivery risk management skills.
• Healthcare payer domain expertise, SaaS and data platform fluency, and a bachelor’s degree or equivalent relevant experience.

Nice to have

• Experience as a General Manager, P&L owner, or franchise-style leader.
• Knowledge of healthcare interoperability standards such as CMS-0057, FHIR, and HL7.
• PBM domain knowledge and familiarity with healthcare payer operations.
• Experience with cloud technologies, modern data platforms, GenAI-enabled workflows, and consultative account growth.

Culture & Benefits

• Work-from-anywhere flexibility.
• Unlimited paid time off.
• Comprehensive health coverage with multiple plan options.
• Equity grants for every employee and eligibility for performance bonuses.
• Growth-focused environment and a one-time home office setup allowance.

Hiring process

• AI-powered tools may support sourcing, application prioritization, interview preparation, and recruiting operations.
• Recruiters and hiring teams review applications and make candidate progression and hiring decisions.