Customer Success Lead (Healthcare SaaS)

Location: United States; hybrid work schedule with collaborative offices in Fort Lauderdale, Florida, and Holmdel, New Jersey.

Base salary: $75,000–$95,000 USD per year

Company

hirify.global provides software for autism and IDD care, Applied Behavior Analysis, multidisciplinary therapy, and special education.

What you will do

• Manage a full book of high-impact, growth-driven, and complex customers across their lifecycle.
• Build trusted relationships with customer stakeholders, including C-suite leaders and administrators.
• Develop action plans that improve product adoption, utilization, and optimization.
• Maintain positive customer health scores and NPS while meeting engagement and growth KPIs.
• Partner with Account Management, Professional Services, Product, and Support on expansion opportunities and customer initiatives.
• Manage escalations, represent the customer voice, mentor newer Customer Success Leads, and participate in team task forces.

Requirements

• 2–3 years of experience as a Customer Success Lead Level 1 or Level 2.
• Strong relationship-building, communication, presentation, and collaboration skills.
• Experience with conflict resolution, customer risk mitigation, and de-escalation.
• Strong project management skills and the ability to manage multiple customer priorities.
• Empathetic yet assertive approach and ability to work with urgency in a fast-paced team environment.

Culture & Benefits

• Hybrid work schedules and collaborative offices in Fort Lauderdale, Holmdel, and Verona, Italy.
• Health benefits, generous paid time off, 401(k) matching, and paid parental leave for full-time employees.
• Career development support and wellness programs.
• Opportunities to participate in community engagement through CR Cares™.