Client Success Portfolio Manager (Healthcare)

Location: Remote within the United States; ability to travel up to 25%.

Salary: $95,260–$124,704 per year, with pay determined by work location, skills, experience, and internal equity.

Company

hirify.global works to raise the standard of health care for everyone.

What you will do

• Support a large portfolio of complex clients and consolidate member and client escalations for root-cause analysis, resolution, closed-loop communication, and theme identification.
• Manage client relationships directly during periods of team overcapacity, attrition, or leave of absence.
• Progress retention and upsell initiatives in collaboration with Client Success Principals, Directors, and AVPs.
• Prepare materials, insights, business reviews, and strategy-session content to reduce repetitive work and scale client-facing delivery.
• Lead Client Service Delivery initiatives that improve the effectiveness of the Client Organization and client and member experience.
• Develop project plans, proposals, reports, presentations, and actionable lifecycle content while leading cross-functional workgroups.

Requirements

• 5+ years of experience in B2B healthcare, working with Fortune 500 clients and demonstrating expertise in benefits and healthcare.
• Exceptional written, verbal, and presentation skills, including the ability to articulate value, deliver insights, manage difficult conversations, and influence executives.
• Ability to analyze and interpret data to derive insights that support client value delivery.
• Ability to work cross-functionally, operate autonomously, and manage ambiguity in a fast-paced, rapidly changing environment.
• Must be able to work remotely from the United States.
• Ability to travel up to 25%.

Culture & Benefits

• Remote-first culture and work-from-home reimbursement.
• Potential commission and equity opportunities depending on the role.
• 401(k) savings plan through Fidelity.
• Medical, vision, dental, and disability coverage with multiple medical plan options.
• Paid time off and discretionary time off.
• 12 weeks of fully paid parental leave, plus family-building and compassionate leave benefits.