Customer Success Account Manager (SaaS)

TL;DR

Customer Success Account Manager (SaaS): Managing strategic account growth and maximizing revenue within assigned accounts with an accent on contract negotiation, value delivery, and long-term adoption. Focus on building C-level relationships and driving software adoption through strategic account planning and change management.

Location: Remote, must have the legal right to work in the UK

Company

hirify.global is a leader in Dynamic Workforce Orchestration, helping organizations connect people and technology to improve customer experiences and operational agility.

What you will do

• Design and execute strategic account development initiatives to expand customer value and revenue.
• Manage annual quotas, oversee pipelines, and lead contract negotiations and renewal strategies.
• Serve as the primary point of contact and trusted advisor for C-level stakeholders.
• Develop and deliver Success Plans, reporting on ROI and operational maturity.
• Partner with Product, Engineering, and Support teams to align solutions with customer environments.
• Drive adoption of best practices and act as a change management advocate within customer organizations.

Requirements

• Bachelor's degree.
• 6+ years of SaaS account management, customer success, or enterprise sales experience.
• 2-4 years of experience in contract negotiation and renewal strategy.
• Proven track record of managing C-level relationships and driving software adoption.
• Experience with Salesforce CRM.
• Legal right to work in the UK is required.

Nice to have

• Contact center and/or Workforce Management (WFM) background.
• Advanced proficiency in Microsoft Excel and PowerPoint.

Culture & Benefits

• People-first culture based on trust, respect, and flexibility.
• Guided by core values: Servant's Heart, Craftsman's Attitude, and Growth Mindset.
• Collaborative environment where employees are empowered to contribute to their communities.
• Flexible remote work arrangement within the UK.